Lowboss Ltd wants you to be completely satisfied with your purchase. If you have any issues with the products you’ve received, please send an email to [email protected] and our team of experts will work with you to find a lasting solution. 

If you wish to return, exchange, or cancel any items on your order, please contact our customer support on [email protected] and we will be more than willing to assist you. Please note we cannot guarantee orders can be cancelled once placed.

If you have any further questions regarding your request, please email [email protected]. Please attach as many images or videos you see fit and ensure that all original packaging has been held.

Damaged/Incorrect Items

If you have received items that appear to be damaged or incorrect, please send an e-mail to [email protected] and include images of what you have received along with your order number within 24 hours of delivery. Any damaged products reported after 24 hours of the delivery date may not guarantee a replacement, and any claim received more than 48 hours after delivery will not be accepted.

Please note that once mounted and/or used, damaged/incorrect items are considered accepted as received and can no longer be exchanged or returned.

Returning New Products

Lowboss Ltd wants you to be completely satisfied with your purchase. Our Return Policy is simple: you may return any brand-new product, with original packaging and protection, within 30 days of your purchase.

All returned orders will  be subject to a return shipping charge of $30 + tax per item, unless otherwise stated.

• This is not applicable to parts orders, or customers in Yukon, Nunavut, or NWT. Please contact the returns team for a shipping quote.

Fitment Issues

If a fitment issue is present, Lowboss Ltd requires clients to take pictures of the fitment issue prior to requesting a return and will not cover any labour costs incurred. Lowboss reserves the right to request the vehicle model and year in cases of fitment error, in order to validate the vehicle information provided on the order.

Lowboss Ltd will absorb all shipping charges incurred on returns related to fitment when the order is guaranteed to fit by Lowboss Ltd.

Incorrect Items

Please inspect all items on your order after taking delivery to ensure your order has arrived correctly. If you believe any part of your order has arrived incorrectly, please send an email with photos of the incorrect item(s) to [email protected] or fill out a return request form and a member of our Returns team will work to have this replaced for you as quickly as possible. Please note that once used or damaged, incorrect items are considered accepted as received and can no longer be exchanged or returned. Lowboss Ltd will absorb all shipping charges incurred on returns/exchanges where the items have arrived not as described/ordered.

Refunds

All refunds will be credited to the method of payment used during purchase (Credit Card, PayPal or Affirm). All returned items must be fully inspected before being credited. We will make every effort to process your refund quickly.